1. About this policy
This Privacy Policy explains how VELORA (“we”, “us”, “our”) collects and uses information when you browse our website, request an order, contact us, or opt in to SMS communications.
2. Information we collect
We may collect information you voluntarily provide, such as your name, email address, phone number, delivery address, order details and SMS preferences. We may also collect basic technical information needed to operate and secure the website.
3. How we use information
We use information to process and communicate about orders, arrange delivery, respond to customer requests, maintain the website, prevent misuse, and provide communications you have requested.
4. SMS communications
If you voluntarily opt in through our website, VELORA may send recurring SMS messages about orders, deliveries, promotions and other updates. Message frequency varies. Message & data rates may apply. You can reply STOP to opt out and reply HELP for help.
We do not sell your phone number or SMS opt-in status, and we do not share this information with third parties — including VELORA affiliates — for marketing or promotional purposes. We may disclose phone numbers only to service providers strictly necessary to fulfill orders and deliver SMS messages, such as delivery partners, payment providers, and our SMS/communications platform provider. These recipients are not authorized to use your information for their own unrelated purposes.
5. Your choices
You can unsubscribe from marketing messages at any time by following the instructions in the message. You may also contact us to ask about your personal information or request corrections, subject to applicable law.
6. Data retention and security
We retain information for as long as reasonably necessary to fulfill orders, maintain business records, comply with legal obligations and resolve disputes. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Sharing, disclosures and third-party services
We do not sell personal information. As described in Section 4, we may share information with service providers and other recipients as reasonably necessary to operate our business and deliver the services described in this policy.
8. Contact
For privacy questions, contact VELORA at help@velora-luxury.com or +1 (304) 617-6368.